Etihad Airways, Dubai

Etihad Airways Dubai, Corporate Profile

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

Etihad is governed by a "Board of Directors" under the chairmanship of HH Sheikh Hamed bin Zayed Al Nahyan and operates in terms of its founding legislation and the Article of Association of the Company. The current Board consists of seven independent non-executive members and has two sub-committees, being an Executive Committee and an Audit Committee, each with its own charter and chairman. 

Based in Abu Dhabi, Etihad is one of the fastest growing airlines in the world with destinations in Europe, Africa, the Middle East, Asia, Australasia and North America. For the first time, fly as a Guest and not as a passenger. Enjoy our exclusive Diamond First, Pearl Business and Coral Economy Classes and discover the warmest of welcomes. Our latest aircraft feature our revolutionary swivelling Diamond First seats, our luxurious Pearl Business flat beds and our spacious ergonomically-designed Coral Economy seating.

Stretch out in total luxury, enjoy the best in interactive in-flight entertainment and savour the best of delectable international cuisine. Welcome onboard Etihad Airways and experience the warmest of welcomes in the sky.


Etihad Airways Crystal Cargo

The Launched in 2004, Etihad Crystal Cargo is the fast growing cargo division of Etihad Airways, the National Airline of the United Arab Emirates. Our Aim is to become the preferred Cargo Carrier of every logistics & forwarding Company, offering innovative & tailored air transport solutions based on three core promises:

  • Delivering consistently & efficiently
  • Deploying latest technology to transact & inform
  • Dedicated to customer service

From our Hub in Abu Dhabi International Airport, Etihad Crystal Cargo offers its valued customers a range of Cargo services linked to its rapidly expanding International Route Network & impressive aircraft fleet.

In addition, Etihad Crystal Cargo operates a dedicated freighter fleet that operates on scheduled Routes to Europe, Asia & Africa. Furthermore, with the support of Code Share partners we provide freighter access to the Americas.

Charter Brokerage services are a key strength with the portfolio.

Etihad Crystal Cargo has representative offices across the Globe & provides a 24/7 customer service facility from its HUB. A strong total customer focus backed by stringent quality control, ensures a high level of cargo services world-wide.

Etihad Airways Guest Charter

At Etihad Airways, customer care assumes a new significance. At the core of our endeavor to maintain a lasting relationship with our customers is our firm belief that when people fly with us, they fly as our guests and not as passengers. All our services on the ground and on board are guided by our unique, 'guest-first' philosophy.

We seek to establish a relationship with you through all stages of your journey with us, right from planning and booking your travel to reaching you to your destination and taking action on your feedback, if any. Our Guest Affairs team is always at your service, ensuring that you get a quick, satisfactory response to your queries, suggestions and complaints.

Etihad Guest Travel classes

Our guest-centric approach to service starts from the classification of our service areas: our Diamond First, Pearl Business and Coral Economy classes break away from the traditional class system in the airline industry; you can expect premium service from us, irrespective of the class you are travelling in.

Etihad Airways People

We realise that our aim of achieving a truly 21st-century, guest-oriented airline depends on our people. We recruit the best talent in the industry, individuals who are committed to providing the highest service to our guests.

In keeping with our plans to go global, we also strive for a multiracial, multilingual and multi-cultural family of employees. The Etihad family now includes individuals from over 50 nationalities, speaking several languages and sensitive to cultural differences.

Each member of our crew fully understands the Etihad way of hospitality and makes every effort to make your journey comfortable.

Etihad Airways Holidays

Etihad Holidays is a division of Etihad Airways. It offers a comprehensive range of holiday packages to the airline's passenger destinations, including its home base, Abu Dhabi.

Our current programme features a choice of more than 210 hotels and 35 destinations in 17 countries, in the Middle East, Africa, Asia, Australia, Europe and North America. We can also provide a complete package including fly drive car rental, special tours and cruises.

Etihad Holidays have started to bring holidays closer to you with the opening of innovative and interactive Etihad Holiday shops now open in leading Malls in the UAE and set to expand across the Middle East in the near future.

At Etihad Holidays we know choosing a holiday is one of the most important decisions of the year so everything we do is designed to help lead you to your perfect holiday. All you have to do is start dreaming.


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